SECURITY & CONFLICT MANAGEMENT
Level 2 Award for Working as a Door Supervisor within the Private Security Industry (QCF)
Under the Private Security Industry Authority Act 2001, all individuals wishing to work in the private security industry must undertake a recognised qualification before applying for a licence.
This regulated qualification has been developed to meet the requirements of the Security Industry Authority (SIA). It is based on the relevant SIA Specifications for Learning and Qualifications and provides the necessary skills and knowledge for learners who wish to apply for an SIA licence and work as a door supervisor within the private security industry.
The qualification comprises four mandatory units:
Unit 1 - Working within the Private Security Industry
Unit 2 - Working as a Door Supervisor within the Private Security Industry
Unit 3 - Conflict Management within the Private Security Industry
Unit 4 - Physical Intervention Skills within the Private Security Industry
The minimum contact hours for this qualification are 32.5 hours of the required 45 guided learning hours. For full details of delivery requirements, please refer to the specification.
This accredited qualification can enable the learner to progress onto the NVQ in Providing Security Services or undertake further learning in other areas of the private security industry such as CCTV operations or security guarding. guarding.
Physical Intervention – SIA Upskilling
In March 2012 the SIA announced that existing Door Supervisors that achieved the pre QCF qualifications in Door Supervision would be required to attend further refresher training.
From 4 February 2013, all door supervisors with one of the older qualifications will need to pass the new 'Up-Skilling Door Supervisors' award before they are able to renew their SIA licence.
There are two units for this qualification
Unit 1 - Safety awareness for Door Supervisors
Unit 2 - Physical intervention for the Private Security Industry
To attend this course you must already have passed a licence-to practise in door supervision qualification awarded before the current QCF Door Supervision qualification (or its Scottish equivalent) became available.
IThe course is delivered over one day with an element of home study and pre reading which must be completed before attending the course. This will give you the knowledge required to pass the mandatory examinations.
Conflict Resolution - Physical Intervention
NFPS work Physical Intervention programme
ETD Training are proud to offer the NFPS ( NATIONAL FEDERATION FOR PERSONAL SAFETY) Physical Intervention programme. The physical intervention course has been designed to meet the demands of various industries and is widely recognised. The course is certificated by several leading agencies and awarding bodies having undergone careful analysis.
Physical Intervention Training is needed for various roles in order to help staff safely and effectively manage aggressive and challenging behaviour.
Who is the course for?
The course is specifically suitable for the following roles:
• Security Professionals within any industry (Retail,
Hospital, Care Licensed Premises)
• Lone Workers
• Retail and Licensed premises
• Any individual working in direct contact with the
It is apparent that many employees face the risk of physical violence during their work and it is necessary for them to have additional training to those techniques taught in the Communication & Conflict Management course.
These techniques have been proven in the hospital (NHS), retail, special event and transport industries and as each sector and role dictates individuals' requirements, the course can be specifically tailored. All techniques are non-aggresive and effective, defensible in court and not based upon pain compliance. They can be learned irrespective of physical strength, size or gender.
What are the entry requirements for the course?
Delegates will need to hold a recognised qualification in Conflict Management or have passed a recognised course within the security industry such as Security Guarding, Door Supervision, Close Protection, Vehicle Immobilisation. You will be required to provide evidence of the training received and or your SIA licence if applicable.
Delegates must also be in reasonable health and will be expected to declare this prior to receiving training in Physical Interventions.
How long is the course?
Open Courses are usually delivered over a 1 day period
The course is certificated by National federation for person safety (NFPS). Delegates will also receive full high standard workbooks to support learning. The booklets are a guide and can be used as a reference helping individuals to relate to the principals of physical intervention skills.
The course re-iterates the importance of interpersonal skills and avoiding conflict in addition to the physical skills taught which include:
• Disengagement techniques
• Non-Restrictive Holding & Escorting
• Restrictive Holding & Escorting
• Risk analysis and medical implication
• Guidance on the Use of Force
SIA Level 2 - Security Guard
BTEC Level 2 Award for Working as a Security Officer within the Private Security Industry (QCF)
Who is the course for?
For those currently working as a Security Guard or those wishing to begin working as a Security Guard. On successful completion of the course, and passing the required examinations, delegates will be able to apply for an SIA licence to work as a Security Guard.
Level 2 Award in Conflict Management (QCF)
This regulated qualification meets the requirements of anyone with a customer-facing role who deals with service users or the general public. It is also relevant to those who would like a better understanding of the prevention of conflict, giving them more confidence in dealing with situations as they arise.
This qualification is generic and can be applied to a wide range of learners and sectors.
Benefits of the Qualification
Subjects covered by the conflict management qualification include legislation, clear communication, proactive service delivery, situation assessment and managing unrealistic expectations. There are a number of benefits for businesses in entering employees for this qualification, one of which is improved customer service levels.
Following the completion of this award the learner will know how to:
• communicate to solve problems and reduce the
potential for conflict
• identify the factors that influence human responses
in conflict situations
• assess and reduce risks in conflict situations
• communicate effectively and de-escalate conflict in
• use good practice after conflict situations